I was following the instructions on this page:
It's the solution recipe to add encryption to the passwords.
Not sure what went wrong. I'll start again from the PowerStore page - but is it as simple as just adding the Universal Email? How does that work with Security Assist's email encrypted password?
I'll restate that I'm trying to get the Forgot Password page to email a new encrypted password that will be inserted into the database and then emailed to the user who requested it.