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International Purchases Failing

Thread began 10/18/2010 1:37 pm by avatar8390144 | Last modified 10/19/2010 11:39 am by avatar8390144 | 572 views | 1 replies


International Purchases Failing

We're running a store on the PowerStore 3 platform, and have started to get emails from international customers (specifically Canada) complaining that they're getting an error page:

"Transaction Not Completed: Your transaction could not be completed. Either your credit card information or billing address has problems and cannot be processed Please return to checkout and try again."

I know from experience that this likely has to do with the shipping portion of the application. We're using UPS as the carrier, Pay Pal Pro as the gateway. Any suggestions?

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