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Preview and Preset problems

Thread began 6/16/2009 4:40 am by web_assist_mail157665 | Last modified 6/17/2009 10:29 am by web_assist_mail157665 | 1294 views | 4 replies

Ray BorduinWebAssist

Thank you for the report back.

The best way to allow us to fix the problem is to allow us to reproduce it.

That is why I asked for your preset. If we had that then we could generate the error and determine the root cause. Your screen shot validates that you ran into a problem, but unfortunately it doesn't allow me to reproduce and investigate it more to determine the root cause.

Please provide a preset demonstrating the above problem. We would love to look into it and fix any problems we can find.

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