Notice the FROM address and SUBJECT are both included values.
$MailFrom = $SITEGlobal_SupportEMailAddress;
$MailSubject = $SITEGlobal_LongName. " Account Information";
BOTH of these values show correctly in the email I receive when using the forgotten password page. However any includes in the message body are missing.
Subject: RS Virtual Tours Account Information
<missing name> Account Information
If you continue to have problems logging in, please contact our <missing email link>.
Make sure to include in the email as much information as you can about your account.