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Payer ID is not Being Passed to PayPal

Thread began 5/27/2010 5:39 pm by donegan | Last modified 6/10/2010 10:35 am by donegan | 11377 views | 23 replies

donegan

Payer ID is not Being Passed to PayPal

Hello,

I sent my site live on Monday, 24 May 2010.

I posted I had a program with receiving notifications but have found out that the problem is some thing completely different.

I am using PayPal Express on my site with PowerStore 3.

When a customer clicks the PayPal button in the Shopping Bag and is taken to the PayPal and signs do what they have to do there
Then they are then taken back to my site to complete the transaction.

This is where the problem is.

Once the customer clicks the submit button on my site, according to Patrick at PayPal, the "Payer ID is not being Passed" back to PayPal.

So what I am seeing is, PS3 has the order listed in Admin but when I go to my PayPal account the transaction is not completed.

The transfer of funds to my PayPal account is not done.

The customer does not receive a receipt or notification that the transaction was completed.

I do not receive notification from PayPal that the sale transaction has happen.

According to Patrick the following two errors are being created on the PayPal Side:

Error 10419
Error 10406

Both of these errors indicated that the "Payer ID is not being Passed" to PayPal.

I do not see these Errors in PowerStore 3.

I have checked the Forum and can not find anything on this so I am posting here for help.

I really need some help with this ASAP.

I am waiting for some documentation from PayPal on this and will post it just as soon as I receive it.

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