Payer ID is not Being Passed to PayPal

Hello,

I sent my site live on Monday, 24 May 2010.

I posted I had a program with receiving notifications but have found out that the problem is some thing completely different.

I am using PayPal Express on my site with PowerStore 3.

When a customer clicks the PayPal button in the Shopping Bag and is taken to the PayPal and signs do what they have to do there
Then they are then taken back to my site to complete the transaction.

This is where the problem is.

Once the customer clicks the submit button on my site, according to Patrick at PayPal, the "Payer ID is not being Passed" back to PayPal.

So what I am seeing is, PS3 has the order listed in Admin but when I go to my PayPal account the transaction is not completed.

The transfer of funds to my PayPal account is not done.

The customer does not receive a receipt or notification that the transaction was completed.

I do not receive notification from PayPal that the sale transaction has happen.

According to Patrick the following two errors are being created on the PayPal Side:

Error 10419
Error 10406

Both of these errors indicated that the "Payer ID is not being Passed" to PayPal.

I do not see these Errors in PowerStore 3.

I have checked the Forum and can not find anything on this so I am posting here for help.

I really need some help with this ASAP.

I am waiting for some documentation from PayPal on this and will post it just as soon as I receive it.

make sure you are using the fix from the following thread in your powerstore installation:
showthread.php?t=12914

If you are still having problems, are you being directed to the checkout success page or the checkout failure page?

Hi Jason,

I applied this update yesterday and so far it is not working. I just got off the phone with a PayPal Rep ( "Venkoba Rao, Sathish" <svenkobarao@paypal.com>) they can see the orders has been placed and the customer request to make the transaction but PS3 is not passing it.

If you have any further suggestions I am open them.

Thank you.

If you are still having problems, are you being directed to the checkout success page or the checkout failure page?

Hi Jason,

I do not see any error messages from PS3. The Images I sent just a few minutes ago were sent to me from PayPal.

Attached are the error messages "Venkoba Rao, Sathish" from PayPay sent me.

I can not read this in the attachment, please copy the error code from the page and pate it into your reply.

Here is a second e-mail I have received from PayPal on this matter:


==================================================

At 5/28/2010, you wrote:

Hi Sheila,

Following are the Error codes and error message, I see while trying an transactions. Please forward this details to your shopping cart. So they can fix it on their PayPal Express Checkout Modules.

10406 Transaction refused because of an invalid argument. See additional error messages for details. The PayerID value is invalid.
10419 Express Checkout PayerID is missing. Express Checkout PayerID is missing.



How to Contact Us
===============
If you have questions or need assistance with your integration, you can contact me by email svenkobarao@paypal.com or phone (408)-967-2144 or 1-866-428-0237 ext. 72144 from 9:00 AM to 5:00 PM Central Time.

the screen shot they are sending is of error codes being output to your checkout failure page.


I cannot read the error code to get an idea of what is wrong from the screen shot.

You will need to do a test transaction, get to the failure page and post the error codes here.

OK,

I placed my site in the SandBox Mode, created a sale and here is the Error message I received:

================================================

We're sorry

Your PayPal transaction could not be completed. Please return to checkout and try again.



Express Authorize:
Full Request: <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Header><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents"><Username>sheila_1273104721_biz_api1.sheilawilliams.com</Username><Password>xxxxxxxxxxxxx</Password><Signature> An5ns1Kso7MWUdW4ErQKJJJ4qi4-ALdiU1EL.p8NM71XH74HB6EqrN4o</Signature><Subject/></Credentials></RequesterCredentials></soap:Header><soap:Body><SetExpressCheckoutReq xmlns="urn:ebay:api:PayPalAPI"><SetExpressCheckoutRequest><Version xmlns="urn:ebay:apis:eBLBaseComponents">2.20</Version><SetExpressCheckoutRequestDetails xmlns="urn:ebay:apis:eBLBaseComponents"><OrderTotal currencyID="USD">68.00</OrderTotal><ReturnURL>http://www.sheilawilliams.com/ps3/pp_confirm.php</ReturnURL><CancelURL>http://www.sheilawilliams.com/ps3/pp_cancel.php</CancelURL><PaymentAction>Authorization</PaymentAction></SetExpressCheckoutRequestDetails></SetExpressCheckoutRequest></SetExpressCheckoutReq></soap:Body></soap:Envelope>
Full Response: <?xml version="1.0" encoding="UTF-8"?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:cc="urn:ebay:apis:CoreComponentTypes" xmlns:ed="urn:ebay:apis:EnhancedDataTypes" xmlns:wsu="http://schemas.xmlsoap.org/ws/2002/07/utility" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion" xmlns:ds="http://www.w3.org/2000/09/xmldsig#" xmlns:wsse="http://schemas.xmlsoap.org/ws/2002/12/secext" xmlns:ebl="urn:ebay:apis:eBLBaseComponents" xmlns:ns="urn:ebay:api:PayPalAPI"><SOAP-ENV:Header><Security xmlns="http://schemas.xmlsoap.org/ws/2002/12/secext" xsi:type="wsse:SecurityType"></Security><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI" xsi:type="ebl:CustomSecurityHeaderType"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:UserIdPasswordType"><Username xsi:type="xs:string"></Username><Password xsi:type="xs:string"></Password><Signature xsi:type="xs:string"> An5ns1Kso7MWUdW4ErQKJJJ4qi4-ALdiU1EL.p8NM71XH74HB6EqrN4o</Signature><Subject xsi:type="xs:string"></Subject></Credentials></RequesterCredentials></SOAP-ENV:Header><SOAP-ENV:Body id="_0"><SetExpressCheckoutResponse xmlns="urn:ebay:api:PayPalAPI"><Timestamp xmlns="urn:ebay:apis:eBLBaseComponents">2010-05-28T18:34:09Z</Timestamp><Ack xmlns="urn:ebay:apis:eBLBaseComponents">Failure</Ack><CorrelationID xmlns="urn:ebay:apis:eBLBaseComponents">3c81d3adeae65</CorrelationID><Errors xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:ErrorType"><ShortMessage xsi:type="xs:string">Security error</ShortMessage><LongMessage xsi:type="xs:string">Security header is not valid</LongMessage><ErrorCode xsi:type="xs:token">10002</ErrorCode><SeverityCode xmlns="urn:ebay:apis:eBLBaseComponents">Error</SeverityCode></Errors><Version xmlns="urn:ebay:apis:eBLBaseComponents">2.20</Version><Build xmlns="urn:ebay:apis:eBLBaseComponents">1322101</Build></SetExpressCheckoutResponse></SOAP-ENV:Body></SOAP-ENV:Envelope>

Express Process:
Full Request: n/a
Full Response: n/a

USPS:
Full Request: n/a
Full Response: n/a