Do you store this info in a db where you can check on it? Do you see the info just as it was entered into the form? I think because the info uses html in it you should encode it to be able to see it.
In the email body where the message value is printed you should add htmlspecialchars() around the value. If you are using one of the templates then this will need to be added to the code to account for this. I can show you where and how to add this in if you can post back with a copy of the page with the form on it and your Universal Email template file that you are using from webassist > email > templates. Post back with these files in a zip archive.