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How often are technical support questions answered?

Thread began 4/05/2010 2:29 pm by kr313213 | Last modified 4/07/2010 7:36 pm by kr313213 | 795 views | 4 replies

kr313213

Thanks for responding Ray. I understand the technical support hours perfectly. My issue is related to the hours that we're waiting for a response. I don't expect a response after hours. But sometimes I don't receive a response all day and when I do, it's brief or a question to me. Even if I answer the question or provide details immediately, I don't receive another response until many hours later or very late the next day.

Also, I haven't received any information on how to escalate an issue. I would've done this last week, as my client is anxious to have this resolved.

I greatly appreciate you taking a look at my post; it's the post titled "Paypal UK Item Details". I suspect that the "fix" is minor, I'm just frustrated with the pace.

Thanks again for taking a look @ our issue. Your support is greatly appreciated.

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