The ticket was never resolved, the user did not get back to us with some requested info. This error seems to be telling you that you are being denied permission when trying to access your database.
Does this happen for you regardless of the file or image you try to upload? Please test this out with different images and files of different sizes to help determine if there is something specific to the image that you are working with. If you get this result regardless then it will need to be looked into further to determine what the cause may be. If this is the case I can open a ticket for you on this issue, just let us know.
