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Order Management & My Profile

Thread began 3/23/2010 12:45 am by nancy268153 | Last modified 3/25/2010 8:48 pm by nancy268153 | 825 views | 6 replies


Order Management & My Profile

Front end issues:
1) Update Profile:
I have noticed that there is no email address field in the front end when a user accesses the update profile. just wondering if there is a reason for this? Can I add it in Dreamweaver?

2) Order History:
I can see the item I've ordered but not the size or colour.
I was also thinking that it would be good for them to have an order ID when they view their order history in case they call and I need to find it. as above can it be added manually?
BTW the emails are fine... they have all of the info.

Back end issues:
Order Fulfillment Workflow:
3) I'm trying to anticipate the order fulfillment process. Is there anywhere that I can see the assumed order management workflow? It seems that I can either list all of my orders starting with the oldest (which seems counter intuitive to me) or I can filter and see only the shipped orders (when would I want to do that?)... I will need to see the orders that have NOT shipped. I would expect the shipped orders to be archived or something. Is there any way to find just the *active* orders?

Do most users manage and fill orders by some other means such as Paypal? or download order and manage them in some other software?

Please forgive my ignorance. I am in the very early stages of learning this software and trying to get "the big picture" and it seems to be eluding me right now.

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