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Order Management & My Profile

Thread began 3/23/2010 12:45 am by nancy268153 | Last modified 3/25/2010 8:48 pm by Eric Mittman | 739 views | 6 replies |

nancy268153

Order Management & My Profile

Front end issues:
1) Update Profile:
I have noticed that there is no email address field in the front end when a user accesses the update profile. just wondering if there is a reason for this? Can I add it in Dreamweaver?

2) Order History:
I can see the item I've ordered but not the size or colour.
I was also thinking that it would be good for them to have an order ID when they view their order history in case they call and I need to find it. as above can it be added manually?
BTW the emails are fine... they have all of the info.

Back end issues:
Order Fulfillment Workflow:
3) I'm trying to anticipate the order fulfillment process. Is there anywhere that I can see the assumed order management workflow? It seems that I can either list all of my orders starting with the oldest (which seems counter intuitive to me) or I can filter and see only the shipped orders (when would I want to do that?)... I will need to see the orders that have NOT shipped. I would expect the shipped orders to be archived or something. Is there any way to find just the *active* orders?

Do most users manage and fill orders by some other means such as Paypal? or download order and manage them in some other software?

Please forgive my ignorance. I am in the very early stages of learning this software and trying to get "the big picture" and it seems to be eluding me right now.
Nancy

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Eric Mittman

You cannot update the email address because this is the unique identifier for the user. A user can only be assigned to a single email address. If you wanted to edit the user's email address manually you would need to do so either in the db directly, or you can use a tool like DataAssist to create a set of pages that will allow you to edit the user's records.

You can add in the order id to the order history page within DW by dragging and dropping the OrderID from your WADAorders recordset that is in the bindings tab. The size and color are currently missing from the details for the orders. I think that I have opened a ticket for you on this issue.

When doing order fulfillment you should do a search and check the box to show only un-shipped items. This will give you all of the orders that have not been shipped starting with the oldest. When you do this search you will probably want to start with the first order that you see in the list, when you ship the order update the order information and check the box for shipped. Also, you can send a shipping confirmation email from here as well.

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nancy268153

Thanks Eric,
I guess I will have to accept the email thing - it's not major. I appreciate the explanation.

I'm sure I can get the Order ID thing worked now.

I'm still having trouble with the shipped vs un-shipped orders in the search.
The application seems to be built to have a checkbox for sorting only shipped and NOT unshipped orders. I have attached a screenshot taken from the PS3 demo store orders search page to demonstrate my point.

I found the code inside a form but have NO code knowledge. can you tell me how to change this statement so that I can bring up the un-shipped instead of the shipped.
If necessary, I DO have CSS forms but would need VERY detailed instructions as I am just learning all of this.

<p>
<label for="ShippedCheck" class="readonly-checkbox">Shipped Only:</label>
<input <?php if (!(strcmp(((isset($_GET["ShippedCheck"]))?$_GET["ShippedCheck"]:""),1))) {echo "checked=\"checked\"";} ?> name="ShippedCheck" type="checkbox" id="ShippedCheck" value="1" />
</p>


thanks again,
Nancy

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nancy268153

YIPPEE!
I figured this one out myself... it was an easy one but sometime ... forest for the trees... anyway... just changed the value="1" to value="0" and edited the text to "not shipped" and it's working great!
Nancy

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Eric Mittman

I was a little confused by your original post that talks about the shipped order only and again when I saw what you did to update it. I can see now that you are working with PowerStore v2. In v3 this is setup to check orders that have not shipped by default. Thanks for posting back with the update that you made, I'm sure anyone else affected by this in v2 will find this information very helpful.

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nancy268153

Thank you Eric, that is good to hear.

Just to clarify something that you might want to look into.
When I look at the Demo of PS3, on the "find orders" page the check box only allows me to filter and show orders that have already shipped. "Shipped Only" (the same issue)

orders_Search.php

Therefore; you cannot use this filter to show only those still "active" or needing to be shipped.

so unless it has changed since the demo was uploaded the PS3 users will find they have the same problem? right?

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Eric Mittman

You are exactly rite, but the PS3 files that are available for download have it setup differently from the demo. They have it setup so that you are checking the box to look for un-shipped orders. I'm including a screen shot of this for reference.

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