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Do we have to wait for a shooting star?!

Thread began 1/20/2010 5:11 am by tone397472 | Last modified 9/11/2011 7:09 pm by tone397472 | 8126 views | 49 replies


Wow! Nice to see so much response and discussions about the documentation topic I started with this thread. But when I look back to older posts about this subject and the answers from Web Assist they are very similar to the reactions now.

"We appreciate your feedback", "Our documentation team appreciates your feedback".
This Web Assist reaction in this thread strikes me most:

"We really appreciate all of the feedback. Our documentation team is reading this thread and taking notes.

It is difficult to do combined tutorials because we have something like 20 products all of which could be used together... however we update each of those products approximately once every 2 years (sometimes more or less depending on the product).

If we did a combined tutorial, then we would have to update that tutorial 20 times a year to keep up with product updates, and since some of our users don't upgrade would need different versions depending on the version of products you own.

This is why we concentrate on documenting each tool separately. We are actually in the middle of an effort to address that problem. We will be consolidating products so that you don't need to own multiple products to get a complex site done. This will also allow us to document them all together, since we sold them together we can be sure that all of the products are updated.

Really what we like to do is figure out where you are getting stuck and instead of documenting our way around it, improve the tools so that the issue goes away and documentation isn't needed. We have tons of documentation people never read or look at. Very few people read the help. We know that to make you successful we really need to improve the tools and not just the documentation.

We really appreciate the feedback and will use it to not only improve the documentation but the tools themselves to make it easier to be successful out the gate without documentation".

So instead of listening to your costumers you only try to come up with reasons for not making combined tutorials Unbelievable!!!! Because what do we buy for the future consolidation of your products NOW???!!!
It's so easy, you just choose a couple of most common tasks your costumers are trying to accomplish in every days life with your extensions. Then write Basic tutorials with all extensions playing part in the different subjects and everybody is happy.

When you sell a "Dynamic Suite" I expect a "Dynamic Suite" manual. The same for "Power Store" and all the others. When you do that it will triple your turn over and in stead of hanging around this forum answering all the questions every day you can spend your time on making educational videos, PDFs and counting all the extra money that comes in because of your new costumer policies. I use all Adobe, Steinberg, Universal Audio and Waves software and they all offer tutorials with the total picture it's common sense!
I'm willing to pay more if that's the problem! Because now I have (very cheap I have to admit that!) extensions who are of no use at the moment, because of lack of documentation. (becomes expensive then after all!).

Imagine that Web Assist was was a driving school and all the different disciplines that come together in driving a car where printed in separate manuals, it would take you 5 years to learn something that you can learn in a couple of days. And you did not not know where to start.

Keep up the good work!!!

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