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Another WA disaster purchase!

Thread began 3/05/2010 4:57 am by web_assist_mail157665 | Last modified 3/22/2010 12:04 pm by web_assist_mail157665 | 2915 views | 27 replies

Andrew Read


Use your administrator tools and look at my posts, there are lots, and my Runtime Error! support ticket, you will see the issues that I have been having.

I have mentioned many times that you sell a Suite of products, but the Suite is only a bunch of seperate items that do not always play well together, nor is there any documentation as to how you should use these in order to make them play well with each other.

I have also mentioned that some products (DataAssist for example - a KEY product) don't actually work out of the box.

I have also mentioned time and time again that your internal processes for documenting errors with products and getting that info out to the customers that purchased them is severly lacking. There are many outstanding "KNOWN ISSUES" that are not documented under the "Known Issues" heading in the download section - nor are they stickied in the forums.

The fact that these are not documented wastes my time, which is exactly the opposite of what these products are supposed to do. If my time wasn't being wasted, I wouldn't need to rant.

I am merely warning any former ADDT users from thinking that they will be able to use WebAssist products to replace what they had before - something that I am starting to wish somebody else had done previously.

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