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Another WA disaster purchase!

Thread began 3/05/2010 4:57 am by web_assist_mail157665 | Last modified 3/22/2010 12:04 pm by web_assist_mail157665 | 2918 views | 27 replies

Andrew Read

Can't help but agree!

~ RANT WARNING! ~

I can't help but agree, those that are looking for a replacement for ADDT, BEWARE!

These products are not as functional as they should be (I am struggling to get most of them to even work on my system!) and the Suite certainly does not act as a Suite.

Support updates are few and far between.

I understand that you have BIG shoes to fill with Interakt / ADDT being retired, but the chance is there for you to fill them!

Please take the bull by the horns and fix your products, be more forth coming with the "Known Issues" and let your customers know what is going on.

Nobody CARES about a colour picker - we can use the very excellent free one on Adobe's site (Kuler) - so spend your time making what you have already sold work properly...

I also WANT to be positive, but up to this point I just can't! I have spent more time getting these extensions to work, and scouring these forums for answers to why they don't, that I have actually building sites.

I have a LOT of sites to convert over from ADDT, and I unfortunately almost NONE of that will be billable time - so I really don't need to be wasting anymore time than I already have trying to get extensions that I have spent good money on to work, I just want them to work.

A good place to start would be to post "Known Issues" to the product areas as they are found (either a sticky on the forums - or in the download section Known Issues section.) I would care less if they are there, if I didn't have to find out about them myself in this forum - be forthcoming to your customers (It will go a LONG way!) - it is just a further waste of my time to have to figure out that there is a problem that 10 - 20 others have found on their own already - That is a KNOWN ISSUE and should be listed as such as soon as it is possible.

Then you can fix the issues, without 20 customers asking you to fix them.

Please, please, please figure out how to become more forthcoming with the Known Issues, and get them fixed as soon as you can. Once you are doing this, you may actually sell your other gizmos, but as it stands I can not spend another penny with WebAssist unless what I own now gets fixed.

~ END OF RANT ~

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