SI3 still not working
Yes, I have done all that. It's still not working.
As other posts have noted, this software does not work at all for many people. May work for some, but does not work for all.
When one buys software from a reputable vendor, especially if there is no trial version, one expects the software to at the very least... work. There could be bugs, some things to iron out, but it should minimally work. The buyer should not be expected to sort out by himself the software's problems. Or to try to make it work.
I do not have the inclination nor the time to pursue this further. I will ask for my money back from your sales department.