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Do we have to wait for a shooting star?!

Thread began 1/20/2010 2:11 am by tone397472 | Last modified 9/11/2011 4:09 pm by tone397472 | 8813 views | 49 replies

Ray BorduinWebAssist

We really appreciate all of the feedback. Our documentation team is reading this thread and taking notes.

It is difficult to do combined tutorials because we have something like 20 products all of which could be used together... however we update each of those products approximately once every 2 years (sometimes more or less depending on the product).

If we did a combined tutorial, then we would have to update that tutorial 20 times a year to keep up with product updates, and since some of our users don't upgrade would need different versions depending on the version of products you own.

This is why we concentrate on documenting each tool separately. We are actually in the middle of an effort to address that problem. We will be consolidating products so that you don't need to own multiple products to get a complex site done. This will also allow us to document them all together, since we sold them together we can be sure that all of the products are updated.

Really what we like to do is figure out where you are getting stuck and instead of documenting our way around it, improve the tools so that the issue goes away and documentation isn't needed. We have tons of documentation people never read or look at. Very few people read the help. We know that to make you successful we really need to improve the tools and not just the documentation.

We really appreciate the feedback and will use it to not only improve the documentation but the tools themselves to make it easier to be successful out the gate without documentation.

Did this help? Tips are appreciated...

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