close ad
WARNING: Do Not Install the DREAMWEAVER CC 2017 Update »
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

Do we have to wait for a shooting star?!

Thread began 1/20/2010 5:11 am by tone397472 | Last modified 9/11/2011 7:09 pm by tone397472 | 7305 views | 49 replies

Ray BorduinWebAssist

We really appreciate all of the feedback. Our documentation team is reading this thread and taking notes.

It is difficult to do combined tutorials because we have something like 20 products all of which could be used together... however we update each of those products approximately once every 2 years (sometimes more or less depending on the product).

If we did a combined tutorial, then we would have to update that tutorial 20 times a year to keep up with product updates, and since some of our users don't upgrade would need different versions depending on the version of products you own.

This is why we concentrate on documenting each tool separately. We are actually in the middle of an effort to address that problem. We will be consolidating products so that you don't need to own multiple products to get a complex site done. This will also allow us to document them all together, since we sold them together we can be sure that all of the products are updated.

Really what we like to do is figure out where you are getting stuck and instead of documenting our way around it, improve the tools so that the issue goes away and documentation isn't needed. We have tons of documentation people never read or look at. Very few people read the help. We know that to make you successful we really need to improve the tools and not just the documentation.

We really appreciate the feedback and will use it to not only improve the documentation but the tools themselves to make it easier to be successful out the gate without documentation.

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...