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Powerstore Fed Ex Shipping calculation errors

Thread began 2/10/2010 5:29 pm by Erikk D. Lee | Last modified 2/23/2010 7:05 pm by Erikk D. Lee | 916 views | 4 replies

Erikk D. Lee

Powerstore Fed Ex Shipping calculation errors

We currently are shipping our product via FedEx. Each of our products ships in its own container. However, when Powerstore goes out to the FedEx site to retrieve the shipping costs, it lumps all of our weights into one large “virtual” package and tries to retrieve the cost for that weight. (ex. Customer orders 8 boxes of product that weigh 10 lbs each – should be the cost of a 10 lb box X 8 – but Powerstore tries to retrieve the cost for one 80 lb box). Because FedEx’s rate database only goes to 70 lbs, our customer gets an error telling him it’s an invalid weight. We need to get Powerstore to ship each product individually, not as one.

Any ideas on this?

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