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Step 2 fails

Thread began 2/08/2010 5:38 am by esms | Last modified 2/11/2010 3:16 pm by esms | 2535 views | 21 replies

esmsBeta Tester

Step 2 fails

Hello,

I noticed other users are experiencing the same problem as I am with PS3. I bit the bullet and bought the upgrade to PS3 owing to the integration of a seemless setup wizard.

However, I get the error message:

ERROR: Your MySQL user (uti4319) needs the CREATE VIEW privilege. Please update the user permissions and try this step again. Contact your hosting provider if you need assistance.

So, I did just that over the weekend. Here's my question with response from 123-reg.
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Whilst installing POWERSTORE 3 by WebAssist, their installation wizard halts with the following message:

ERROR: Your MySQL user (uti_4319) needs the CREATE VIEW privilege. Please update the user permissions and try this step again. Contact your hosting provider if you need assistance.


I don't know what this is or how to allow this priviledge. Can you set it up for me please?

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Thank you for contacting 123-reg on the 06th February 2010.

Please understand that you do not have admin level access to the database, as you are in the shared hosting platform.

If we can be of any further help with regard to this or any other matter, please do not hesitate to contact us.
Kind Regards

123-reg
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As you can see, this help is of no use at all after having paid for a domain name and hosting, I am unable to run PS3.


This is NOT a fault of WA, but I'm just making other UK 123-reg users aware that they won't be able to run PS3's setup wizard.

Is it possible for other users in the UK to suggest hosts that do allow this. I ask because I had no idea I would run into this trouble when I bought PS3. I thought it would just work.

As I say, not WA's fault, but I think a list of hosts that do provide this function would benefit all.

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