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Do we have to wait for a shooting star?!

Thread began 1/20/2010 5:11 am by tone397472 | Last modified 9/11/2011 7:09 pm by tone397472 | 6938 views | 49 replies

Anna Robinson

The wishlist forum is a forum for our customers to provide us input on what they would like to see in the future from WebAssist, whether that may be documentation, products, our website, etc. We really appreciate the threads in this forum as it is one of the mediums for us to figure out demand for a feature, tutorial, etc. All threads are read and make it to the appropriate department(s) for consideration and/or prioritization. If your thread isn't responded to in that forum, please know that we have still read it and appreciate the feedback.

As for the thread you are referring to, multiple departments did review the suggestions coming from all of the posts within it. The reason I asked for specifics is not because general feedback is not welcome, but because specifics are quicker fixes. Referring to all of our documentation as unclear or uncreative is more of a general note that we have to figure out how to continue to improve upon for the entire audience we are writing for. But I don't have a quick answer for that, which is why that thread trailed off. It is great that other people have appended to it and we're continuing to read those posts. Office Guy's suggestion, as you mention in this thread also, is an excellent one, and another one that is not being ignored. As we are making improvements to our product line, the timing for a tutorial like that needs to match up correctly. So again - great suggestion, just working on a strategy in-house.

We actually *do* like the critics and I would hope that is clear to our customers by the way that we respond to requests, not necessarily just in the forums, but in our offerings and within our products, as new features are added and bugs get fixed. Of course we would never get to every feature and every document requested in a timeline that may make everyone happy but we do listen to our customers and do our best to match our priorities with demand.

So if we did not update the last thread with a thank you, please know that we do thank you and your continual feedback on new wishes is appreciated.

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