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Solution Suite Upgrade

Thread began 1/11/2010 3:40 pm by neilo | Last modified 1/14/2010 4:18 pm by neilo | 744 views | 6 replies



I am just posting this because I too own three (purchases totaling $299.97), and was dismayed by the offer to anyone for $249.99 and "allowing" as how I could upgrade for $99.99. This was particularly surprising given that I just purchased one during WA's "Sale" for $169.99.

I think the timing of the Solution Suite's introductory pricing was a bad call, and has severely tarnished the company's reputation with existing customers, and WA will hopefully make some form of good faith effort to "make it right."

Further, I left a telephone message for sales late Tuesday, have heard nothing back by either e-mail or telephone, and have been unable to reach them since by telephone.

I am about to send an e-mail to sales and would copy you, but without knowing your address, the basics are set out above, though I must add, this makes me want to request a refund for most of the extensions I purchased during the sale, and cease being a customer.

~ This from a customer who suggested a subscription based system (2006-2007), and whose purchases in the last three years total over $1,000.

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