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Cannot activate extension behind corporate firewall

Thread began 1/14/2010 11:23 am by dobrien297317 | Last modified 7/05/2013 3:05 pm by dobrien297317 | 642 views | 3 replies

dobrien297317

Cannot activate extension behind corporate firewall

Hello
I emailed customer support and was told to come here.

I am trying to activate my ecart extension, however I am behind a corporate firewall and proxy server. When I enter my activation key I get the error message of "Unable to connect to server" I have disabled my local firewall and anti-virus software to no avail. The link Technical Support request in the activation window goes to:
techsupportinsert_1.asp which has "Error The page you have requested cannot be found" Also the help button on the Online activation window does nothing on my machine.

Is there anywhere I can enter my proxy settings so I can activate the extension?

Thankyou

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