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Cannot activate extension behind corporate firewall

Thread began 1/14/2010 11:23 am by dobrien297317 | Last modified 7/05/2013 3:05 pm by Jason Byrnes | 732 views | 3 replies |

1/14/2010 11:23 am | #1 dobrien297317

Cannot activate extension behind corporate firewall

Hello
I emailed customer support and was told to come here.

I am trying to activate my ecart extension, however I am behind a corporate firewall and proxy server. When I enter my activation key I get the error message of "Unable to connect to server" I have disabled my local firewall and anti-virus software to no avail. The link Technical Support request in the activation window goes to:
techsupportinsert_1.asp which has "Error The page you have requested cannot be found" Also the help button on the Online activation window does nothing on my machine.

Is there anywhere I can enter my proxy settings so I can activate the extension?

Thankyou

1/14/2010 1:45 pm | #2 Jimmy Wu

I have opened a backend ticket to get some information from you so we can generate a license file for you. You can check the ticket by logging in to your account on www.webassist.com and checking your support history.

7/05/2013 8:35 am | #3 Kostas

Cannot activate eCart 5.0.7 under corporate proxy and firewall

Hi,

i have tried to activate my eCart 5.0.7 but i got the unable to connect message. I disabled antivirus program but still the same. My internet connection is through proxy and i do not know if that plays a role. Can you please suggest me what to do?

Thank you in advance.

7/05/2013 3:05 pm | #4 Jason ByrnesWebAssist

see private message:

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