To greggring, I'm sorry to hear about your disappointment. If you find that there is something in the documentation that is not correct, missing, or does not work out for you please let us know so that we can get the documentation updated to address the issue.
As for the validations that have been applied to your form you can turn these off within CSS Form Builder. When you edit an input group and have the individual element selected there is a checkbox for applying validation to that element. If you do not want validation applied you can uncheck the box.
As for the response time January first was a holiday for us as it was for most people, the fourth was the Monday after and the first day back in the office.
To tone397472, I'm opening a ticket for you on this as I'm not familiar with the issues you are describing. To update your ticket please login to WebAssist.com and visit your support history.