Then you should also be aware of the message at the top of the forum:
" The WebAssist office will be closed this Thursday and Friday for Christmas. The technical support team will be back in the office on Monday, December 28, by 9:00 a.m. PST and will resume assisting customers at that time. Please be patient as we tend to experience a high volume of threads over holiday weekends."
Most of your responses come 24 hours after the questions from the people that are trying to help you. This breaks the continuity.
Have a look at:
10 Tips for getting quick help from a support forum