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Thread began 12/14/2009 12:46 pm by dvolle228412 | Last modified 12/14/2009 5:33 pm by dvolle228412 | 1383 views | 4 replies


SO Digital File Pro is useless if you must support old sites?

I'm sorry, but I'm in disbelief!
You release an upgrade to a product which drops 50% of the functionality, and is totally incompatible with the previous version! Furthermore if the new version 2.0 is installed it will prevent any maintenance of past work because of the functionality you dropped. Web Assist has made it impossible for anyone with ASP sites to even use the new product since they will be unable to support existing clients if they install version 2!
All I can say is that you had better provide a MAJOR warning when upgrading so that people know how badly broken the backward compbatablity path is.
I have been a huge fan of WA, in fact I think I own ever product you have released until the most recent versions, and routinely defended WA against its critics until now. While I'm stuck with your products I'm no longer a fan, in fact I'm afraid I wouldn't even recommend your products again.

!!!This is a very serious failure!!!.
I totally understand that ASP is at end of life, but that doesn't mean that ASP sites are going away any time soon. I also understand the logical business decision to stop supporting ASP in new products, but I CAN'T BELIEVE that you don't provide any mechanism for your users to upgrade to the new product and still support their existing client base!

When you choose to break all backward compatibility for ASP you need to make new products that install seperately so that both versions can remain in play. You have effectivly driven me to DMXZone because I can't afford to install your new version for my PHP clients and leave all my ASP clients hanging. How can I possibly express enough frustration! I had every plan of buying 2.0 thank goodness I didn't! Man would I have been angry then, at least I'm just disappointed at the death of a long term relationship with a supplier I used to really like.

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