The post that starts this thread was originally posted as a response to a different thread. I had moved it to a new thread as it did not seem to be an issue related to the original post in the other thread.
I have not deleted any posts from this thread so I'm sure the post you made is still around somewhere. If you posted to a private support ticket this would not have made it back to this forum thread. Feel free to update this thread with any relevant info about your experience, I'm sure that others would benefit.