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Serial number is correct but won't work

Thread began 12/04/2009 12:37 pm by Peterson Design Studio - jefferis | Last modified 12/07/2009 8:40 pm by Peterson Design Studio - jefferis | 1398 views | 7 replies

Peterson Design Studio - jefferis

Serial number is correct but won't work

I have pro maps 1.0.6 for google and the serial number on my order downloads is not working:
###### The Online activation says it is invalid.
This is the first time this has happened to any of my WA apps.
Jeff

I sent this message to sales with my valid number and they concurred and said I should post here for a support ticket:


Hi Jefferis,

Thank you for your inquiry. I just checked our records and the serial number that we have on file for that Extension does match the one that you provided me in your email. You also do have available activations for that Extension, so I cannot seem to figure out why you are experiencing this. In order to best assist you I would like to refer you to our free technical support at our Community Forum. All you have to do is CLICK HERE <http://www.webassist.com/forums/> login and follow the instructions to submit a question. Any and all correspondence should occur through your Support History. You can access your support history if you CLICK HERE <http://www.webassist.com/mywebassist/supporthistory.php?WAAID=896> and login.

I assure you your inquiry is of utmost importance and we will do our best to respond to you as soon as possible. Please let me know if I can be of any further assistance, thanks!


Kind Regards,

Laura Savelli
Sales Representative

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