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Serial number is correct but won't work

Thread began 12/04/2009 9:37 am by Peterson Design Studio - jefferis | Last modified 12/07/2009 5:40 pm by Eric Mittman | 2632 views | 7 replies |

12/04/2009 9:37 am | #1 Peterson Design Studio - jefferis

Serial number is correct but won't work

I have pro maps 1.0.6 for google and the serial number on my order downloads is not working:
###### The Online activation says it is invalid.
This is the first time this has happened to any of my WA apps.
Jeff

I sent this message to sales with my valid number and they concurred and said I should post here for a support ticket:

Hi Jefferis,

Thank you for your inquiry. I just checked our records and the serial number that we have on file for that Extension does match the one that you provided me in your email. You also do have available activations for that Extension, so I cannot seem to figure out why you are experiencing this. In order to best assist you I would like to refer you to our free technical support at our Community Forum. All you have to do is CLICK HERE <http://www.webassist.com/forums/> login and follow the instructions to submit a question. Any and all correspondence should occur through your Support History. You can access your support history if you CLICK HERE <http://www.webassist.com/mywebassist/supporthistory.php?WAAID=896> and login.

I assure you your inquiry is of utmost importance and we will do our best to respond to you as soon as possible. Please let me know if I can be of any further assistance, thanks!

Kind Regards,

Laura Savelli
Sales Representative

12/04/2009 9:53 am | #2 neilo

I had a similar issue, - bought an extension, went straight to the download centre and took the serial number from the download page and tried to activate.

It only activated after I followed the link from the received confirmation email from WebAssist after purchase, logged in to the account and copied and applied the serial number again.

That, at least was the order of events, the fact that it worked this way may be purely coincidental!

12/04/2009 10:21 am | #3 Peterson Design Studio - jefferis

Originally Said By: neilo

---------------------------
neilo
WebAssist Community Moron
---------------------------

Whoot!! L0L

12/04/2009 5:11 pm | #4 Eric Mittman

Were you able to get this worked out? If not please let us know and I can open a ticket for you so we can get you using your extension.

12/04/2009 6:23 pm | #5 Peterson Design Studio - jefferis

Originally Said By: Eric Mittman

Were you able to get this worked out? If not please let us know and I can open a ticket for you so we can get you using your extension.

No, it won't work.

12/07/2009 9:06 am | #6 Peterson Design Studio - jefferis

Originally Said By: jefferis

No, it won't work.

start a ticket

12/07/2009 11:04 am | #7 Peterson Design Studio - jefferis

Now Working

Not sure what happened, if the fix was on your end or what, but when I rebooted today and tried to enter my serial number, the number was accepted today.

I have control of pro maps again.
Thanks
jeff

12/07/2009 5:40 pm | #8 Eric Mittman

I have not yet opened a ticket for you on this issue so I will assume that it was just some sort of fluke or server issue. Let us know if you experience the problem again.

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