close ad
Databridge V2 with MySQLi support IS Now Available!
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

isEmpty() incorrectly returns true on checkout success page

Thread began 12/04/2009 12:29 pm by dori165961 | Last modified 12/10/2009 4:37 pm by dori165961 | 1467 views | 7 replies


isEmpty() incorrectly returns true on checkout success page

I have a client whose eCart store has worked great for over a year. About a week or two ago their customers started getting an empty cart error message on the checkout success page after placing an order.

The error message the customer sees is "Session Timed Out... Your order information could not be found." It's a custom error message I wrote that is only displayed if the cart is empty (so the customer doesn't see a blank order form if their session expired). In other words:

if (!$eCart1->IsEmpty())
// display shopping cart info
} else {
// display empty cart message

When I comment these lines, the shopping cart items and total are displayed properly.

We're using PayPal local checkout and this problem happens with both credit card and PayPal payments. My client reports that the problem is intermittent but has been happening with increased frequency lately.

Does anyone have any ideas why eCart is incorrectly returning true in this situation? Any thoughts are GREATLY appreciated.

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question





Ease of use


security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...