Sorry, I'm just a volunteer.
The "real tech support" provides support through these forums so everyone can benefit. If private information needs to be exchanged, they will open a ticket.
Eric asked you a question about what you have tried several days ago, that was not answered. The more we know about what's going on, the faster someone can help you.
The WA guys will be back during their normal weekday hours.
In the meantime you might want to have a look at this:
10 Tips for getting quick help from a support forum