View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

SagePay / Protx Problems

Thread began 10/01/2009 10:21 am by Heckie | Last modified 11/04/2009 12:31 pm by Heckie | 2177 views | 19 replies



hi Jason

Thanks for your reply.

The fact that there is a section called 'Debugging eCart Transaction Failed issues' clearly means it hasn't been fully supported. From a user's point of view it is extremely time-consuming to follow your instructions then to have to spend most of the afternoon scratching my head trying to figure out why it didn't work... then to find out later after submitting a ticket that there have been issues... therefore the SagePay solution hasn't really been fully supported - just check out the number of users with errors - my point is that I shouldn't have to spend time getting these extensions to work when your PDF walkthroughs fail.

When I first purchased a WebAssist extension package - Super Suite - a couple of years ago, I was sold by Mark Fletcher who promised me that Protx was definitely supported... only after making the purchase I realised this was not the case and I then had to submit a support ticket to have a custom solution worked out for me... ever since then there have been issues.

I admit that yes things are getting better and more compatible, and of course I appreciate all the hard work your team are putting in, especially with the change from Protx to SagePay, so please keep up the development and support, but just try and check your PDFs before publishing!

best wishes


Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question





Ease of use


security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...