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Cannot download any/all extensions after subscribing

Thread began 10/28/2009 10:26 pm by clint385586 | Last modified 10/30/2009 12:26 pm by clint385586 | 888 views | 3 replies

clint385586

Cannot download any/all extensions after subscribing

Hi,
I've just completed a monthly purchase of the WA Extension Library Membership with a credit card. I have received the confirmation/receipt email, and in my account I see all extensions and serial numbers in the order section. But when I go to the downloads section, there is nothing to download (with the exception of a couple of free extensions from a few months ago). I go to the membership section, and it says I don't have any membership orders. The website indicated the extensions were available for download and installation immediately after the order was completed, but this hasn't happened. I also can't access the premium tutorial and learning content, it only gives me the option of 'Subscribe' or 'Learn More'. Could someone please look into this and fix the problem? Thanks.
Clint, Australia.

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