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Unable to activate software

Thread began 8/20/2009 7:09 pm by jamesmclafferty387308 | Last modified 11/21/2011 12:14 pm by jamesmclafferty387308 | 15509 views | 39 replies


error details

Originally Said By: Eric Mittman
  Are you getting the error about the connection or another error? Please post back with a little info about the error you are getting when trying to activate and I can help get you going in the right direction.  

Hi Eric,

The error message I'm getting is shown below.

"Unable to connect to server - Your firewall or anti-virus software is blocking the online activation . Disable all firewall and antii-virus sofrtware aand try again. If you continue to have problem submit a techinal support request"

I've tried turning off Windows firewall but that has no effect. 1 thing worth noting is I am still able to activate extensions in DW CS3. The problem only occurs in my CS4 installation which I am hoping to migrate over too.



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