Hello,
ISSUE
(caused by user):
PowerMessenger currently refusing to read "pm1_users" table, consistently reporting 0 users even though third-party database software reports that all entries continue to exist,
CAUSE OF ISSUE
Wanted to send out mailing to all, but excluding those with webassist.com handles, so you were not disturbed. Initial effort to esbalish Audience not containing webassist.com failed, so turned to FIND function to determine values to be used.
Quickly entered
*.webassist.com
or similar in Find field.
Was not initially perturbed to be told of 0 matches. However, this has maintained consistent throughout, even though I have logged out and in against several times hoping this would correct the situation and allow FInd to "forget" that particular query.
Since my initial remedy did not work, am deferring to you.
Apologies,
KB
