Sorry. I seemed to have touched a nerve here. Please remember, I didn't start this thread, I was simply adding my opinion to what others seem to be saying. And opinion is always driven by experience. I didn't make up the responses I posted earlier!
Also, it's unlikely that you will be aware that I normally praise WA to the extent that I recently authored a training course for one of the bigger American training companies and more that 50 % of the products I explained were WA products.
I agree whole heartedly with the forum member who stated 'you buy a car from Chevrolet and wreck it because you don't know how to drive'. This totally proves the point of this thread. If you don't know how to drive the product then surely more help than being told to read the pdf docs is required. I think we would be happy to pay for this, I know I would.
Incidentally, my observations / experience / comments stem from the advert movies for products such as PS2. The narration states that no php coding etc is required. That might be literally true but I can't for the life of me see why the narration doesn't also state that you will have to possess a good knowledge of databases, PHP and mySQL to be able to get the products working. I think if this was added to the advert movies then it would very simply and quickly alert php / mysql newbies that the product isn't for them. I imagine it would only take a few minutes to add this to the overview movie adverts.
I hope my comments are helpful.
And, in the meantime, I'll struggle on trying to get PS2 to work. It can't be that hard. After all, the advert movie says customers will have it running in no time at all.
Finally, I am sure I will keep purchasing WA products as I have done over the past 5 years or so.