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fed up with not enough info to help newbies

Thread began 9/27/2009 4:40 pm by terry211640 | Last modified 10/15/2009 5:17 am by terry211640 | 7705 views | 55 replies

10/11/2009 8:02 pmanonymous

Originally Said By: esms

I agree that the ironically named 'Web Assist' don't really help customers who have bought their products. I don't feel it's enough for them to simpy direct you to PDF documents with comments such as 'Have you read the pdf document?'

You're kidding right???

So if you buy a car from Chevrolet and wreck it because you don't know how to drive, does that mean Chevrolet has a bad warranty and support for their vehicles?

I think it is real easy for some to generalize here but I can attest that every issue I have ever had with WebAssist products, the WebAssist staff has helped and when there were serious issues with my Dreamweaver installation, Ray took the time to call me and work through it with me to figure out what went wrong.

So to say WebAssist doesn't help simply is not true.

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