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Form email not being delivered consistently

Thread began 2/21/2019 2:18 pm by jhood-fysh78990 | Last modified 2/21/2019 5:40 pm by jhood-fysh78990 | 38 views | 4 replies

jhood-fysh78990Beta Tester

Form email not being delivered consistently

Hello Ray,

I have a client with a web form that is emailed to several addresses. Delivery is sporadic to one of the google email addresses. I used the test.php code you gave me to see that the form is successful, and the email addresses are there.I used mail-tester.com as you suggested elsewhere and saw this:

-0.249 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different
-0.001 HTML_MESSAGE HTML included in message
No worry, that's expected if you send HTML emails

and:
Received: by mail-tester.com (Postfix, from userid 500)
id 9DC04A883A; Thu, 21 Feb 2019 19:53:19 +0100 (CET)
X-Spam-Checker-Version: SpamAssassin 3.4.2 (2018-09-13) on mail-tester.com
X-Spam-Level:
X-Spam-Status: No/0.3/5.0
X-Spam-Test-Scores: HEADER_FROM_DIFFERENT_DOMAINS=0.249,HTML_MESSAGE=0.001,
T_FILL_THIS_FORM_SHORT=0.01,URIBL_BLOCKED=0.001
X-Spam-Last-External-IP: 162.210.96.46
X-Spam-Last-External-HELO: mail14.us.cloudlogin.co
X-Spam-Last-External-rDNS: mail14.us.cloudlogin.co
X-Spam-Date-of-Scan: Thu, 21 Feb 2019 19:53:19 +0100
X-Spam-Report:
* 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was
* blocked. See
* http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block
* for more information.
* [URIs: wwmore.com]
* 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level
* mail domains are different
* 0.0 HTML_MESSAGE BODY: HTML included in message
* 0.0 T_FILL_THIS_FORM_SHORT Fill in a short form with personal
* information

Frankly I have no idea what is going on. I get the form content at my gmail account, the customer does not and they are frustrated.

I have used the software method for quite a while, Have changes been introduced that would cause this?

Best regards,
John

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