close ad
Databridge V2 with MySQLi support IS Now Available!
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Form email not being delivered consistently

Thread began 2/21/2019 2:18 pm by jhood-fysh78990 | Last modified 2/21/2019 5:40 pm by Ray Borduin | 35 views | 4 replies |

jhood-fysh78990Beta Tester

Form email not being delivered consistently

Hello Ray,

I have a client with a web form that is emailed to several addresses. Delivery is sporadic to one of the google email addresses. I used the test.php code you gave me to see that the form is successful, and the email addresses are there.I used mail-tester.com as you suggested elsewhere and saw this:

-0.249 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different
-0.001 HTML_MESSAGE HTML included in message
No worry, that's expected if you send HTML emails

and:
Received: by mail-tester.com (Postfix, from userid 500)
id 9DC04A883A; Thu, 21 Feb 2019 19:53:19 +0100 (CET)
X-Spam-Checker-Version: SpamAssassin 3.4.2 (2018-09-13) on mail-tester.com
X-Spam-Level:
X-Spam-Status: No/0.3/5.0
X-Spam-Test-Scores: HEADER_FROM_DIFFERENT_DOMAINS=0.249,HTML_MESSAGE=0.001,
T_FILL_THIS_FORM_SHORT=0.01,URIBL_BLOCKED=0.001
X-Spam-Last-External-IP: 162.210.96.46
X-Spam-Last-External-HELO: mail14.us.cloudlogin.co
X-Spam-Last-External-rDNS: mail14.us.cloudlogin.co
X-Spam-Date-of-Scan: Thu, 21 Feb 2019 19:53:19 +0100
X-Spam-Report:
* 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was
* blocked. See
* http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block
* for more information.
* [URIs: wwmore.com]
* 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level
* mail domains are different
* 0.0 HTML_MESSAGE BODY: HTML included in message
* 0.0 T_FILL_THIS_FORM_SHORT Fill in a short form with personal
* information

Frankly I have no idea what is going on. I get the form content at my gmail account, the customer does not and they are frustrated.

I have used the software method for quite a while, Have changes been introduced that would cause this?

Best regards,
John

Sign in to reply to this post

Ray BorduinWebAssist

Do you have the email address you used for mail-tester.com so I can see the full report? It looks like your FROM address doesn't match the domain you send the email FROM, that could definitely be an issue when getting through google's SPAM blocker.

Nothing has changed in the software, but Google has gotten more and more strict about SPAM, so it is more and more difficult to get email delivered from a website instead of a mail client.

I'd try updating to DataBridge v2 and use authenticated email. I've found that is one of the most effective ways to ensure deliver-ability.

Sign in to reply to this post

jhood-fysh78990Beta Tester

Follow-up to your response

See Private message

Sign in to reply to this post

Ray BorduinWebAssist

Go to mail-tester.com and enter the email address you used:
test-4vsyb@mail-tester.com

Then submit that page and that will give you your spam report and score: 7.7. The two biggest issues are that you don't have a correct SPF record or DKIM signature. There are links on that page on how to correct those issues. Correcting those will get you to 9.7

If you also set your FROM address to a valid email address from the same domain, then I think that would get you to 10/10.

Sign in to reply to this post

jhood-fysh78990Beta Tester

Thank you Ray, I will work at correcting that.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...