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PS454 has been working - checkout no longer loading confirm page

Thread began 5/25/2018 3:39 am by msjj000 | Last modified 10/15/2018 12:22 pm by msjj000 | 276 views | 15 replies

msjj000Beta Tester

PS454 has been working - checkout no longer loading confirm page

Hi Webassist.

All has been well with a great experience on PS454. It has been working fine with both eWay and PayPal payments. The site is

I have checked with the hosting provider and no changes at their end.

Myself and other users in different locations can no longer progress past the checkout page to move to the confirm page.

Have cleared browser data in Safari and Chrome and rebooted. Have also reloaded the site using FTP.

Eventually getting a 500 error or the following errors after some time:

"Request Timeout This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase 'Connection Timeout'." or

"This page isn’t working didn’t send any data.

Same issue when using eWay or PayPal.

Here's the debug info for PayPal checkout:
We're sorry

Debug Information

Disable debug mode in your admin settings before going live in order to hide this content.

array(18) { ["WA_Ecart_Coupon_ID"]=> string(1) "5" ["WA_Store_Cart_Items"]=> string(420) "206|WAECART|c-Guide Eco|WAECART| eco - Currently $20 OFF (normally $49.95)

|WAECART|0.3|WAECART|5|WAECART|29.95|WAECART|cguide-eco-NEW_1.jpg|WAECART|cGuide_Eco|WAECART||WAECART|10|WAECART|0|WAECART|0|WAECART||WAECART||WAECART|1|WAECART|1.5|WAECART|149.75|WAECART|5 c-Guide Eco (206)|WAECART|10|WAECART|29.95|WAECART|0|WAECART|0|WAECART|149.75" ["WAVT_usersLogIn_Errors"]=> string(0) "" ["UserID"]=> string(1) "1" ["UserEmailVerified"]=> string(1) "1" ["UserEmail"]=> string(13) "" ["UserGroupID"]=> string(1) "1" ["WAVT_ProductsResults_Errors"]=> string(0) "" ["WADbSearch1_Products_Category_Results"]=> string(22) " AND (CategoryID = 12)" ["orderAdd"]=> string(0) "" ["WAEC_ContinueRedirect"]=> string(34) "/products_detail.php?ProductID=206" ["WA_ECart_Coupons"]=> string(11) "||LA10OFF||" ["WA_Ecart_Coupon_Name"]=> string(7) "LA10OFF" ["eCart_PPECO_System"]=> string(2) "US" ["PayPal_ECO_Token"]=> string(0) "" ["ECO_Auth_Request"]=> string(1530) "info_api1.XXXX.netXXXX7GNXXXXANB8H4TXXXXAY-MdFKOpokR0fCWuXXXX7jHaznoq.fCXXXX63.0 Eco29.955206Discount-1010Authorization" ["ECO_Auth_Result"]=> string(0) "" ["WA_HTTPS_Redirect"]=> int(1527233224) }
Your PayPal transaction could not be completed. Please return to checkout and try again.

What would you suggest or where to look?

BTW Same ftp login details as per prior private posts.

Thanks, Mark.

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