PS454 has been working - checkout no longer loading confirm page

Hi Webassist.

All has been well with a great experience on PS454. It has been working fine with both eWay and PayPal payments. The site is https://www.ridewerx.com

I have checked with the hosting provider and no changes at their end.

Myself and other users in different locations can no longer progress past the checkout page to move to the confirm page.

Have cleared browser data in Safari and Chrome and rebooted. Have also reloaded the site using FTP.

Eventually getting a 500 error or the following errors after some time:

"Request Timeout This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase 'Connection Timeout'." or

"This page isn’t working
www.ridewerx.com didn’t send any data.
ERR_EMPTY_RESPONSE"

Same issue when using eWay or PayPal.

Here's the debug info for PayPal checkout:
We're sorry


Debug Information

Disable debug mode in your admin settings before going live in order to hide this content.

array(18) { ["WA_Ecart_Coupon_ID"]=> string(1) "5" ["WA_Store_Cart_Items"]=> string(420) "206|WAECART|c-Guide Eco|WAECART|
c.guide eco - Currently $20 OFF (normally $49.95)

|WAECART|0.3|WAECART|5|WAECART|29.95|WAECART|cguide-eco-NEW_1.jpg|WAECART|cGuide_Eco|WAECART||WAECART|10|WAECART|0|WAECART|0|WAECART||WAECART||WAECART|1|WAECART|1.5|WAECART|149.75|WAECART|5 c-Guide Eco (206)|WAECART|10|WAECART|29.95|WAECART|0|WAECART|0|WAECART|149.75" ["WAVT_usersLogIn_Errors"]=> string(0) "" ["UserID"]=> string(1) "1" ["UserEmailVerified"]=> string(1) "1" ["UserEmail"]=> string(13) "username@domain.net" ["UserGroupID"]=> string(1) "1" ["WAVT_ProductsResults_Errors"]=> string(0) "" ["WADbSearch1_Products_Category_Results"]=> string(22) " AND (CategoryID = 12)" ["orderAdd"]=> string(0) "" ["WAEC_ContinueRedirect"]=> string(34) "/products_detail.php?ProductID=206" ["WA_ECart_Coupons"]=> string(11) "||LA10OFF||" ["WA_Ecart_Coupon_Name"]=> string(7) "LA10OFF" ["eCart_PPECO_System"]=> string(2) "US" ["PayPal_ECO_Token"]=> string(0) "" ["ECO_Auth_Request"]=> string(1530) "info_api1.XXXX.netXXXX7GNXXXXANB8H4TXXXXAY-MdFKOpokR0fCWuXXXX7jHaznoq.fCXXXX63.0http://www.ridewerx.com/pp_confirm.phphttp://www.ridewerx.com/pp_cancel.phpSoleBilling139.75139.75c-Guide Eco29.955206Discount-1010Authorization" ["ECO_Auth_Result"]=> string(0) "" ["WA_HTTPS_Redirect"]=> int(1527233224) }
Your PayPal transaction could not be completed. Please return to checkout and try again.

What would you suggest or where to look?

BTW Same ftp login details as per prior private posts.

Thanks, Mark.

Contact the hosting provider and tell them that CURL has stopped working and ask if you need to white-label some of the payment processors you are using so that you can post and receive data from CURL.

Since your web pages didn't change, it must be a server change that caused the issues. CURL is used to communicate with other web sites during checkout, since the error occurs with both paypal and eway, that is the most likely culprit. Sometimes hosting providers will install new security measures that might prevent your site from sending or receiving external data even though that is necessary for payment processing.

Hi Ray,

Thanks for your reply. Looks like its still working http://ridewerx.com/info.php

I'll have to go back to the drawing board. The ISP have "checked" and nothing has changed at there end.

If its prompts anything I received a 500 error on Safari, 503 on Chrome and Secure Connection Error on Firefox. I also looked at the old PS3 site and it looks as though it is running in test mode and not passing through the transaction and simply reporting that the transaction has been completed successfully with no transactions being completed with eway.

I noticed that the .DS_Store file was missing. I reloaded it and the site appeared to work (although free shipping stopped working). It later disappeared again and now is deleted as soon as it is uploaded. Would this affect the PS3 store as well?

Mark.

It is definitely a CURL issue or firewall blocking curl from accessing external urls. Support people at hosting companies have more interest in getting you off the phone than solving your problem, so you have to make it obvious what the problem is and impossible for them to deny it.

I've created a test page that will demonstrate the issue:
https://ridewerx.com/curlbroke.php

Show that to your hosting company and demand they tell you why it doesn't work and fix it. You can look at the code, it does a simple curl post to get the result from this url:
http://drc.edeliver.com.au/ratecalc.asp?Pickup_Postcode=3004&Destination_Postcode=92009&Country=US&Weight=300&Service_Type=AIR&Length=107&Width=107&Height=107&Quantity=1

When you browse that url directly you can see the result, but the same result can't be retrieved through curl. I think that will force them to acknowledge the problem and escalate it to someone on their team to fix it.

Hi Ray,

Thanks for both going beyond the call of duty and for providing the tools to push the ISP on this point.

Back up and running mostly. Can you please check the shipping again - it looks like not all the options are working. Not sure what you updated last time so I cannot do it myself? When shipping overseas it refers to the following page "http://www.ridewerx.com/checkout_failure.php?shipping=fail" (screen shot below).

Also, when the transactions are completed the checkout success page says that the cart is empty rather than showing what you have bought. Is this a remaining CURL issue?

Much appreciated, Mark.

Sorry I had left some debug code that may have caused those issues. I've corrected them. Please try again and let me know if you still have any issues.

Hi Ray,

No problem and thank you again!

All up and running.

Mark.

Hi Webassist,

Moved from eWay to PayPal. Using PayPal Standard or Express the user registers and is recorded in PSv454, PayPal sale is completed (including getting paid and registers the IPN at PayPal) however the sale is not recorded in PSv454.

Any clues on this one?

Thank you.

I see you are currently using paypal standard. I'd first suggest to switch back to Express. Standard uses IPN and is more difficult to debug. If you switch back to Express then I can debug on my side without needing your paypal login information.

Thanks Ray. Change made to PayPal Express.