Thank you Ray.
I'm in Australia; about +14-16 hours GMT difference to US West coast, and don't do Skype anyway.
It beats me as to why Adobe never embedded MySQL / SQL (+ PHP / ASP fully!) natively years ago. Now of course it could not be done because of the developed considerable plugins market.
However to ensure reliability we have decided to probably go for a new IDE program altogether that natively supports MySQLi by default - and perhaps PostgreSQL (no plugins needed) - and probably give DW the flick anyway. Pricey, they appear to be cheaper than DW too after a bit of a look around (+ considering no extras costs as well).
So if you could inform me of the contact required for a refund and blocking of the relevant activation code I would appreciate it.