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Installed via Extension Manager but no activation!!

Thread began 8/20/2016 7:52 pm by wombat.56339078 | Last modified 8/30/2016 2:35 pm by wombat.56339078 | 1201 views | 8 replies

wombat.56339078

Installed via Extension Manager but no activation!!

To WA.

Paid for this extension last Friday morning (Aus time). Now is Sunday morning (Aus time).

Have been trying since Friday morning to install but to no avail; [ CS6 Windows 10 ]

(A) .mxp installed via DW Exchange Manager; straight forward.

(B) Then after opening DW and opening a file the mySQLi install float frame appears and...
Step 1) Auto gets additional files (whatever?) from WA (within this DW WA float frame).
Step 2) Self installs new downloaded files.
Step 3) Displays install complete notice and says (reads!) to restart DW.

(C) Restart DW, open a file, and nothing else happens. AT NO stage am I asked for the validation code.

(D) Searching every menu, nook and cranny, I cannot find any reference to the new mySQLi extension.

The main top "WebAssist" menu shows a reference to "Database" -> "Model Database". Click that and absolutely NOTHING happens then either... see attached.

I am in a position where I cannot always produce pages while online (actually far more offline than on!). read below!!

===========================

FYI: Finally ALSO as a check I reinstalled the old HTML Editor (2.2) I obtained years ago; it kept asking for validation when ever I opened DW). I had to get something (an inline editor with a reliable future) happening and eventually let the WA editor slide, replaced by another excellent manual package. Alas I did not get around to pursuing a refund.

So exactly the same thing again keeps happening with the HTML Editors reinstall... it asks for the validation code each time I open DW. This I mention just in case it points to something amiss now recognized.

===========================

This mySQLi extension "exchange rate" price result for me this time was $AUD198 (from $US149). Therefore I must get it working soon or refunded.

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