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eCart email receipt is not working, we haven't changed anything on the site in months

Thread began 8/02/2016 4:13 pm by marsha431457 | Last modified 8/05/2016 6:01 pm by marsha431457 | 525 views | 12 replies

marsha431457

eCart email receipt is not working

I found out that the last time our client received an eCart receipt was July 5, 2016. In our testing, his customers are not getting one either. The good news is he likes the eCart receipt much better than the one sent by Authorize, so now he's upset he's not getting them!

The coupon code issue came up as my boss was testing to find out about the email receipt. When he hit "clear cart" and tried a new order, it continued to put in the coupon code he'd used previously, even though he had not entered one.

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