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This transaction couldn't be completed. Please redirect your customer to PayPal.10486Error63.015295733"

Thread began 2/20/2015 6:21 pm by sublucent | Last modified 11/23/2015 6:15 pm by sublucent | 7892 views | 8 replies

sublucentBeta Tester

I would like to capture this error: "This transaction couldn't be completed. Please redirect your customer to PayPal. 10486Error63.015295733" and as PayPal suggests, redirect the customer back to PayPal to choose another payment method. I found the error in the email that eCart sends me when there is a problem, this was the text at the end of the email:
"WebAssist.eCartPHP.Pro.ECOamazing sequin usa top (medium)13012803sequin angoRA SWEATER (MEDIUM)6812830amazing silk embroidery kimono 10812741" ["ECO_Process_Result"]=> string(2332) "2015-11-22T17:32:23ZFailure18da9764d8ab4This transaction couldn't be completed.This transaction couldn't be completed. Please redirect your customer to PayPal.10486Error63.018308778" } "
I'm assuming that this is a PayPal error and not an error from eCart. This error popped up a few times and the customers have all said that their payment information was correct. I don't know how else to troubleshoot this.

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