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This transaction couldn't be completed. Please redirect your customer to PayPal.10486Error63.015295733"

Thread began 2/20/2015 6:21 pm by sublucent | Last modified 11/23/2015 6:15 pm by Ray Borduin | 3267 views | 8 replies |

sublucentBeta Tester

This cart has been setup and working well for years. Recently it began to send this error message:
This transaction couldn't be completed. Please redirect your customer to PayPal.10486Error63.015295733

Apparently this error is happening when someone attempts to pay with PayPal but chooses to pay with their credit card instead of logging in or setting up a PayPal account.

The cart did have some issues with duplicate transactions that Ray had worked on but this doesn't seem to be related.

Thanks in advance for your help.

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Jason ByrnesWebAssist

This is the paypal Funding failure error, see this page for details:

https://developer.paypal.com/docs/classic/express-checkout/ht_ec_fundingfailure10486/

  Possible reasons for payment failure include:

*The billing address associated with the financial Instrument could not be confirmed.
*The transaction exceeds the card limit.
*The transaction was denied by the card issuer.  
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sublucentBeta Tester

Ah, thanks. I'll look into this.

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Jason ByrnesWebAssist

you're welcome.

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sublucentBeta Tester

Add Redirect On Error

Hello,

The same error popped up again. How can I add the redirect to eCart that PayPal suggests to add on this page: https://developer.paypal.com/docs/classic/express-checkout/ht_ec_fundingfailure10486/ when this error occurs?

Thanks for your help!

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Ray BorduinWebAssist

I'm not sure what you are referring to... is there a particular error you are trying to capture, or do you always want to go to the cart instead of the error page? I just need a bit more information about what the exact problem is and what you are trying to do so I can give the correct direction.

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sublucentBeta Tester

I would like to capture this error: "This transaction couldn't be completed. Please redirect your customer to PayPal. 10486Error63.015295733" and as PayPal suggests, redirect the customer back to PayPal to choose another payment method. I found the error in the email that eCart sends me when there is a problem, this was the text at the end of the email:
"WebAssist.eCartPHP.Pro.ECOamazing sequin usa top (medium)13012803sequin angoRA SWEATER (MEDIUM)6812830amazing silk embroidery kimono 10812741" ["ECO_Process_Result"]=> string(2332) "2015-11-22T17:32:23ZFailure18da9764d8ab4This transaction couldn't be completed.This transaction couldn't be completed. Please redirect your customer to PayPal.10486Error63.018308778" } "
I'm assuming that this is a PayPal error and not an error from eCart. This error popped up a few times and the customers have all said that their payment information was correct. I don't know how else to troubleshoot this.

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Ray BorduinWebAssist

I think to account for this error you would place this on the top of your failure page (if it isn't already there):

php:
<?php

require_once("WA_eCart/Adv_CO_Scripts/PP_ECO_Process_PHP.php");
?>


Then add this code to trap the error and show a specific message:

php:
<?php

if (PP_ECO_Process_Result("Error Code") == "10486") {
?>
<p>
Your purchase has been declined.<br>
Possible reasons for payment failure include:<br><br>

    The billing address associated with the financial Instrument could not be confirmed.<br>
    The transaction exceeds the card limit.<br>
    The transaction was denied by the card issuer.<br><br>

Please <a href="checkout.php">try again</a> and use a different payment method.
</p>
<?php
}
?>
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sublucentBeta Tester

Thank you. I'll try it out.

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