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Only shipping charge is processed

Thread began 11/23/2015 11:50 am by jlowery | Last modified 11/24/2015 11:46 pm by jlowery | 488 views | 10 replies

jlowery

Only shipping charge is processed

Weird thing happened twice in the last week with one of my eCart sites. I have an add-on shipping charge rule for any state west of the Mississippi. It's been set-up properly and working for years without an issue. However, twice in the past week, orders have gone through (local checkout using Authorize.net) where only the $3 surcharge was recorded and processed. We've had to call the customers to see what they actually ordered. I'm trying to replicate the problem and see what I can figure out, but so far no luck. Do you know of any conditions under which something like this could occur?

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