OK, the email is working again now. That must have been something funny when he tested it last night. I just watched him do it and he got the success page and the receipt.
Now I just need to fix the comments, PLUS they have asked if it is possible to bind the customer's contact info into the receipt (we have BCC on for our client so he can also see the receipt, it is much clearer than the Authorize one is for passing on the customer's choices, especially the inscription). And we have some other issues to solve with the tag order pages (regarding validations I think).
I agree the back and forth is frustrating but my boss is already concerned that this has cost more than our original estimate (we had to buy Data Bridge which we didn't originally plan on) and taken 4x as much time. His first question was "how much does the premier support ticket cost?" If we do decide to go that route I need to find a clear hour when I won't be distracted by other jobs and also I maybe need to make a list of ALL the problems we are having with the order pages.