I decided to go back and check some dates to see if Scott was in fact embelishing his dates.... and the reverse is true.
His suite purchase was actually less than a month before we announced the library, which means Scott, you can get a full refund of the Essential Suite part of your purchase: $480 if you sign up for the library annual subscription.
Basically you can return the essential suite if you sign up for the library instead. That means you can get the library with one full year of updates and $200 cash back. You just have to contact sales and tell them that you actually purchased less than 30 days before the library was released.
Your eariler posts implied you were outside of the policy time period, when in fact you are inside of it.
I had really given up hope. I couldn't understand why nobody was sympathetic to my plight. Like I said, I thought you all have some worthwhile products and I really wanted to work together, but I felt really ripped off. When I contacted sales before, they said I couldn't do it. I will write them again and reference you, I hope you don't mind. I'd like to convert the account as soon as possible and put this mini-nightmare behind me!
I will still lose a little less than $200 for the other products, but that's not nearly so bad. For those posters who thought I was being a cry baby, I hope you don't end up in the same situation. I am an honest person and really don't like it when I perceive injustice. I didn't expect to get back my full purchase price, but getting the $480 to put towards a subscription will be just what I was looking for.