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product access dissapears (sometimes) on membership site

Thread began 11/14/2014 10:36 am by John Langer | Last modified 12/04/2014 4:48 am by John Langer | 1608 views | 22 replies

John LangerBeta Tester

Product access disappears (sometimes) on membership site

Hi,

This is the site www.dealearning.co.uk. It's a training portal for DEA's here in the UK. I built the site using all WA extensions and created the eCommerce with eCart. I had to change things manually a bit to customise it but in a nutshell....

The student creates an account and then chooses one or more courses. This places the courses in the cart. They then purchase the course(s) via PayPal express checkout. On coming back to the site the course is added to the users account. When the user looks into his/her profile they see a list of courses that they have purchased and a link to that course.

The problem is that on numerous occasions the courses disappear from the members area. I then get an email asking where the course has gone! I then go into the admin area where I can add courses manually which I do but it's not an ideal solution and my client is getting a bit hacked off.

I'm not sure what to attach and show you so I'll leave it at that and await your advice.

Thank you,

John

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