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I am having issues activating my software. I have reset my activations for all of the extensions but alas I still can not access the software. Can you please assist me?

Thread began 7/01/2014 12:41 pm by Leon Clinch | Last modified 7/15/2014 6:51 am by Leon Clinch | 1697 views | 14 replies

Jason ByrnesWebAssist

OK, I see, send the mac address for the active network card and I can generate the license file for you.

On windows, To find out the MAC address:?
1) Go to the Start Menu -> Run. Type "cmd" and click on OK to bring up a command prompt.?
2) At the command prompt type "ipconfig /all > c:\\ipconfig.txt"?This will create a file in your C drive called ipconfig.txt. This file will have the MAC address in it.

On Mac:
1) Open System Preferances
2) Go To Network
3) in the list of connections, select the active one, and click the advanced button
4) Go to the Ethernet tab and note the Ethernet ID

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